Zeptejtese group companies are fully committed to providing customers with an excellent level of service and treating customers fairly. This has been at the core of our business philosophy for many years.
Treating Customers Fairly (TCF) is one of the cornerstone principles laid down by the Financial Conduct Authority. This guiding principle is sub-divided into six key elements which dictate the way in which we deal with our customers in terms of communication, expectations, level of service and the products and services we offer.
The six guiding principle elements are:
In practical terms we adhere to the above principle by:
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