When you rent a car with us, your account manager will give you everything you need to know. This will include your agreed rental rates all terms and conditions of hire and a schedule of all possible charges depending on the type of hire. Here are a few FAQs to help answer some obvious questions.
Businesses and individuals can use long-term rental as long as they provide their own insurance and can meet all the additional criteria of the hire agreement.
Simply choose from a number of categories from our core rental fleet. Unfortunately, we can’t guarantee a specific make or model for business daily rental bookings but if you’re taking a long-term rental contract, we may be able to guarantee a specific model.
Each vehicle has a variable mileage restriction which is shown on your reservation quote. This ranges between 100-200 miles for a single hire day and between 700-1000 miles for a week’s hire, up to a maximum of 2800-3000 miles per 28 days depending on the vehicle.
When you make an enquiry, we’ll confirm which mileage allowance applies for your vehicles. When you open an account, we’ll provide you with all the information you’ll need about mileage bands for the vehicles you use.
For business daily rental you can hire a vehicle for just one day. Long-term rentals can be anywhere between one and six months, but can be extended. The only requirement is that you select the length of your hire in monthly periods. We can’t refund unused periods if you return the vehicle early, so we always suggest that you begin with the minimum time you think you’ll need because you can always extend.
For business daily rental up to 28 days, you can hand the vehicle back at any time. If you are taking a vehicle on a long-term rental agreement, your rate is based on that period so to retain that rate you need to commit to the period on which it is based. You can hand the vehicle back earlier but you’ll be charged any difference that there is, based on the rental rate for the shorter period.
Our cars on fleet are generally less than 12 months old with commercial vehicles being up to 18 months old. All vehicles are serviced and maintained in line with manufacturer recommendations and all vehicles are fully valeted and quality checked before being supplied to the customer.
You can, but a charge will apply if a vehicle is requested to be swapped by you where there is no issue or defect or where a defect is not caused by Zeptejtese.
If you wish to travel outside of the UK mainland, you’ll need to us so that we can arrange a travel abroad document called a VE103. We ask that you allow at least two working days prior to overseas travel so that we can make sure you receive the relevant documentation to avoid any delays at border posts. There may be additional charges to take the vehicle abroad. Please us on 0113 874 261.
With our long-term rental contracts, you can just keep extending the hire if needed unless we request the vehicle be returned. When a vehicle has been requested for return you can choose to have another vehicle delivered to replace your current vehicle. We may however need to change your vehicle during the extended period.
It’s normally pretty quick and if the vehicle is available, it can be the same day. Once we’ve confirmed everything with you, we’ll ask you to send two forms of identification along with a copy of your photocard licence. When this is received, we’ll raise and send you your service agreement. This will be your contract with us and will clearly show you your:
If you’re happy with the contract simply sign it and send it back to the email address supplied and we’ll arrange the vehicle for you.
Our reservations team are here to answer any queries or make a booking for you between 8am-6pm Monday to Friday and 8am-12 noon on Saturdays. They are available by email at [email protected], phone 0800 009 6938 and also via our online chat function at the bottom of the page. Unfortunately, we are closed on Sundays and bank holidays (excluding Good Friday) but you can leave a message and we’ll get back to you the next working day.
For hires of less than 7 days, an each-way delivery and collection charge applies. For hires of seven days and above, delivery and collection are included in the hire rate.
We do, but there is an additional charge for any part of the hire that needs out of hours delivery or collection. We’ll confirm this with you when you enquire or open an account.
We know plans can change sometimes, so if you need to change your hire within 24 hours of your start time (within opening hours), just call us on 0800 009 6938 to make any changes. For any other changes you’re able to make them over the phone, by email ([email protected]) or using the online chat function.
If you need to cancel your hire, we don’t charge a cancellation fee on any hire cancelled with more than 24 hours’ notice (within operating hours). If your plans do change and fall within the 24-hour window, there’s just a £25 cancellation charge to cover any administration costs. Please note if you have booked a delivery and it’s already on its way when you change or cancel, then further charges will apply.
As part of our validation process you must produce and send copies of your driving licence and two additional forms of ID to confirm your home address:
Originals of all documents supplied will be requested at vehicle handover.
Yes, we’ll need to see your licence. It’s a legal requirement that we register a valid driving license on the supporting rental agreement when we deliver a vehicle. The details of the licence must also match those of the owner of the credit/debit card used for payment of the hire.
Since the 8th June 2015, the Government no longer produce the paper counterpart of the driving licence and therefore this can’t be accepted as a record of your driving history.
So that we can validate your licence you need to bring the following information with you for the vehicle handover and before the hire period starts:
Without this information we’ll not be able to validate your licence and therefore be unable to hire. Photocopies can’t be accepted either.
For business daily rental we can offer you a credit account. We invoice monthly and payment terms are 30 days by direct debit. Credit is subject to status. For long-term rental, before the start of the hire we need one month’s rental and the deposit amount stated on your service agreement paid in advance. Vehicles can’t be released until funds are cleared into our account.
All payments will be made by direct debit and any additional/extension payments will be collected every month. Please note, we can’t accept Visa Electron, Solo or any pre-paid credit/debit card.
Yes, a deposit will be required when you agree a service agreement with us and it’ll be taken with the monthly rental at the start of the hire period. Deposits will vary depending on the vehicle selected and will be displayed on the service agreement. The full deposit will be refunded at the end of the hire providing the vehicle’s returned without any additional damage and the fuel level matches that at the start.
Yes, you pay for the fuel you use. Vehicles are supplied with a minimum ¼ tank and ideally should be returned at the same level. If the vehicle is returned under the level provided, then refuelling charges will apply at £1.95 per litre (excl. VAT). We can’t refund any unused fuel.
For business daily rental, you’ll only be charged for the number of days you’ve used in line with the daily rental rates we agree with you. For long-term rental, there isn’t a penalty as such but we will recalculate you monthly rental based on the shorter period and you will have to pay the difference.
As long as your chosen mileage allowance is not exceeded and the vehicle is returned with the same amount of fuel and with no additional damage there should be no extra charges.
The only exceptions to this may be speeding or parking fines during your hire period (as any authority will the registered owner of the vehicle first) or if you require a delivery or collection outside of our normal office hours.
If on return, the vehicle is in unacceptable condition, yes. This would apply to additional internal blemishes or marks or if you’ve been carrying pets. As a member of the British Vehicle Rental and Leasing Association (BVRLA), we adhere fully to their fair, wear and tear guidelines regarding any damage. For a copy of the guide please our reservations team.
Excess mileage charges vary depending on the vehicle supplied but they can be found on your service agreement. These are charged on a pence per mile basis, with excess mileage chargeable after every vehicle exchange and vehicle off-hire.
It is your responsibility to pay for any vehicle movement, into, out of or within the CCZ up to and including the final day of hire. Where we receive a congestion charge notice, we will need to charge an administrative fee. Further details may be obtained from Transport for London’s website www.cclondon.com
You’ll need to arrange your own fully comprehensive insurance. It’ll be your responsibility to insure the vehicle from the moment you take it until the time it is returned to us or, collected by us. You must insure to its full value against loss or damage (including windscreen damage) by accident, fire or theft with a reputable insurance company. When you’ve signed and returned the contract, we’ll give you the vehicle registration so you can get an insurance certificate that will need to be produced before the vehicle handover. You must make your insurance company aware that the vehicle is owned by Zeptejtese.
You’ll need to check with your insurance provider for any excess amount or restrictions that have been applied to your policy.
Servicing and maintenance are included in your daily rate. We work to the BVRLA Fair Wear and Tear Guide. We don’t cover any insurance related items though. There is documentation in every car to guide you through this process.
If you’re in an accident in one of our vehicles you need to get the details of the other party and call us straight away on 0113 3874 261. You also need to call your insurance company. To avoid any complications with repairs to the vehicle please do this as soon as possible. There is documentation in every car to guide you through this process.
Vehicles are covered by the manufacturer’s breakdown assistance service. You should the relevant service immediately ( numbers are with the rental agreement given to you at the start of the hire). If the vehicle is going to be off the road for 24 hours or more a replacement vehicle can be provided if required by ourselves or the manufacturers’ agent.
Contact us or call us on: